Retail Customer Service Lead
Core
Lead customer service and store operations for a pet retail environment, ensuring exceptional service to pet parents while managing associate development and store standards.
Role type
Senior IC retail operations lead (customer service)
Builds
In-store customer experiences, pet sales, adoptions, and store operational efficiency
Domain
Retail / Pet care
Deliverable
product features
Required skills
People leadership, associate coaching, conflict resolution, inventory management, POS operations, safety compliance, event coordination, sales promotion, physical stamina
Preferred skills
Prior leadership experience, computer proficiency
Responsibilities
Train, onboard, and mentor retail associates; oversee daily store operations including sales floor, adoption center, and breakroom cleanliness; manage live pet sales and adoptions; handle customer inquiries and complaints; ensure safety compliance for people and pets; coordinate store events and marketing initiatives; process cash transactions and prepare online orders for pickup.
Seniority
Senior, hands-on IC