Retail Customer Service Lead
Core
Lead customer service and store operations for a pet retail environment, ensuring safety, cleanliness, and positive experiences for pet parents and associates.
Role type
Senior IC retail operations lead (no direct reports)
Builds
In-store customer experiences, pet adoption/sales processes, and store operational standards
Domain
Retail / Pet Services
Deliverable
product features
Required skills
People leadership, brand integrity, operational oversight, safety compliance, inventory management, POS operations, crisis management
Preferred skills
Leadership experience, computer proficiency
Responsibilities
Facilitate associate development and coaching, oversee store safety and cleanliness, manage live pet sales and adoptions, coordinate store events and marketing, handle customer inquiries and complaints, perform cycle counts and inventory checks, operate POS systems and process cash transactions, ensure compliance with policies and procedures.
Seniority
Senior, hands-on IC