Product Manager, AI Products - Conversational Experiences Department (CXD)
Core
Drive the productisation and growth of AI-powered conversational products (pre-sales chatbots, CS chatbots, voice AI) serving over 70 business units within Rakuten Group.
Role type
Product Manager, AI Conversational Products
Builds
AI-powered customer engagement products (RAPTOR platform, AI Augmentation suite, Voice AI product)
Domain
Consumer technology, AI/ML, Conversational AI
Deliverable
production ML models | product features
Required skills
Product roadmap ownership, PRD writing, AI quality evaluation frameworks, stakeholder alignment, productisation/scalability, KPI/OKR monitoring
Preferred skills
LLM pipeline implementation, prompt engineering, multi-agent architecture design, product analytics, growth strategy
Technologies
SQL, Python, LLMs, RAG systems, IVR systems
Responsibilities
Own product roadmap from discovery to delivery, define requirements and write PRDs, build evaluation frameworks for AI quality, partner with BU stakeholders, drive productisation of reusable components, monitor KPIs and report OKRs
Seniority
Mid-level, hands-on IC
