Licensing Representative
Core
Assess and determine licences, authorisations, certificates, and renewal applications to ensure fair, consistent, and compliant decision-making in line with legislation and policies.
Role type
Licensing Representative (Regulatory Operations)
Builds
End-to-end management and assessment of Fair Trading Licensing applications for goods, services, and homes in NSW.
Domain
Government / Consumer Affairs / Regulatory Compliance
Required skills
Legislative interpretation, application assessment, documentation preparation, recordkeeping, customer service, policy adherence, complex case identification, delegated authority execution
Preferred skills
Deep understanding of community needs, outcome-focused mindset, adaptability to regulatory transformation
Technologies
Service delivery systems, databases
Responsibilities
Assess and determine licence applications and renewals; Prepare clear documentation and escalate complex applications; Maintain up-to-date knowledge of procedures and legislation; Apply delegated authority for operational tasks; Ensure accurate recordkeeping in databases; Support customer compliance with rights and responsibilities information; Identify and review complex matters for escalation.
Seniority
Mid-level, hands-on IC