Operations Supervisor - CES
Core
Coordinate and direct the delivery of quality service and parts to maximize branch productivity and safety for a large equipment rental provider.
Role type
Operations Supervisor (Service & Parts)
Builds
Service and parts operations for equipment rental branches
Domain
Equipment Rental / Industrial Services
Required skills
leadership, performance management, coaching, conflict resolution, financial analysis, P&L concepts, operational efficiency, cost control, workflow management, inventory management, dispatch management, invoicing, root cause analysis, staff training, compliance monitoring, data reporting, Microsoft Office, Rentalman software
Preferred skills
Bachelor's Degree, equipment rental experience, accounting background
Responsibilities
Support CES Manager in implementing actions to achieve financial objectives; Assist in ensuring compliance with all company policies, keep management informed of all customer concerns and advise of parts activities and trends to help build and cultivate customer relations; Drive branch metrics by monitoring scorecard items, chargeability, reviewing technician time reporting, ensure all paid hours available for work, are recorded accurately and timely; Determine root causes and opportunities for improvement and providing coaching and feedback to staff, making recommendations for corrective actions; Support all aspects of Service and Parts to ensure world class service and operational excellence, including processing service quotations, work orders, parts inventory, monitor warranty reporting, run preventative maintenance reports, manage field service dispatch, and invoice orders in compliance with company policies and procedures; Maximize operational effectiveness and efficiency by ensuring that staff is trained and compliant with the work flow process; drive profitability by monitoring and controlling costs; May be responsible for day-to-day operational activities including opening and closing, cash drawer reconciliation and bank deposit; Motivate, coach and train personnel; Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication; Other duties assigned as needed