Manager, Systems Engineering (Point-of-Sale)
Core
Lead systems engineering for point-of-sale (POS), Kitchen Display Systems (KDS), and mobile ordering across hundreds of retail and dining locations, ensuring high availability and reliability.
Role type
Manager, Systems Engineering (Point-of-Sale)
Builds
POS, KDS, and mobile ordering systems for Disney's Parks, Resorts, and Cruise Line
Domain
Hospitality technology, retail systems, payment processing
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
POS hardware management, payment processing, KDS platforms, mobile ordering, Android/Windows server environments, systems thinking, agile methodologies, team leadership, budget management, vendor management, disaster recovery, security compliance (PCI-DSS/SOC), infrastructure architecture, observability (Splunk/Datadog/ELK)
Preferred skills
MDM (SOTI), hardware lifecycle management, ruggedization standards, SQL, networking fundamentals (802.1X/WiFi), cloud platforms (AWS/Azure), ITSM tools (ServiceNow), multi-site rollout experience, AI tool adoption
Technologies
SOTI, Splunk, Datadog, ELK, Android, Windows, iOS, AWS, Azure, ServiceNow, 802.1X
Responsibilities
Lead and grow a team of systems engineers, own reliability across POS/KDS/mobile ordering, manage budgets and billing, lead rollouts and upgrades, manage hardware lifecycle, own disaster recovery, manage key vendors, handle security audits, guide infrastructure decisions, track emerging tech, support on-call escalations, build system health dashboards
Seniority
Manager, hands-on leadership
