Sr Business and Information Analyst
Core
Sr Business & Information Analyst supporting Launch Readiness and Continual Service Improvement for Disney Experiences technology ecosystem in parks and commerce.
Role type
Senior IC business analyst (operations & ITSM)
Builds
Dashboards, reporting views, executive summaries, launch plans, readiness runbooks, break glass scenarios, command center plans
Domain
Theme park operations / Hospitality technology / IT Service Management
Deliverable
dashboards & analysis
Required skills
Operational data analysis, Lean Six Sigma, ITSM processes (Incidents/Problems/Changes/Release), Cross-functional stakeholder alignment, Launch planning execution, Dashboard/reporting tool design
Preferred skills
Disney Experiences background, Guest-facing system operations, Incident response leadership, Service availability metrics expertise
Technologies
Power BI, Tableau
Responsibilities
Lead or support Lean and Six Sigma exercises for root cause analysis and process improvement; Analyze operational data and KPIs to identify system health opportunities; Design and build dashboards for performance monitoring; Provide on-site support for major launch command centers and real-time coordination; Develop launch plans, readiness runbooks, and break glass documentation; Partner with product, engineering, and operations teams to drive availability objectives
Seniority
Senior, hands-on IC
