QE Operator
Core
Troubleshoot live and VOD audio/video playback and data issues for web, mobile, and connected device clients across Disney's media products.
Role type
Quality Experience (QE) Operator
Builds
Quality control for live in-app video streaming and data delivery to front-end users
Domain
Media streaming, video distribution, connected devices
Deliverable
client delivery
Required skills
device troubleshooting, debugging, proxy tools (Charles, Fiddler), video analytics tools (Conviva), issue diagnosis, JIRA ticket creation, data capture
Preferred skills
knowledge of mobile/connected device platforms, understanding of video streaming process
Responsibilities
diagnose Conviva alerts, escalate and manage communication with Media Ops groups, liaise between QE team and non-operations service teams, complete issue diagnosis and follow-through, assist leads with technical client documentation, organize issues logged by operators
Seniority
Individual Contributor, operational support
