Product Operations Manager I
Core
Enable content platforms products and tools by providing day-to-day support, workflow guidance, and issue troubleshooting to business users.
Role type
Product Operations Manager
Builds
Operational processes and documentation for Disney's content distribution and monetization platforms
Domain
Media technology / Content distribution
Deliverable
product features
Required skills
triaging and resolving technical issues, coordinating user acceptance testing, creating and maintaining system documentation, conducting user trainings, tracking ticket trends, analyzing customer requests
Preferred skills
experience with enterprise tools (Jira, Confluence, Airtable), supporting enterprise SaaS or cloud-based solutions
Technologies
Jira, Confluence, Airtable
Responsibilities
Serve as a subject matter expert on the platform and lead support operations; Maintain accurate system documentation and coordinate User Acceptance Testing (UAT) with end users; Build and manage relationships with business stakeholders, run trainings, and oversee onboarding activities; Own communication to product end users, including feature release notes and project-specific updates; Provide periodic updates/presentations on initiatives to Product and Engineering partners; Coordination support for site/app launches and contribute to change management for migrations
Seniority
Individual Contributor, early career (1-2 years experience)
