Learning Experience Manager
Core
Design, expand, and maintain training and development programs aligned with product-specific methodologies to support new hire onboarding and continuous employee growth.
Role type
Senior Learning Experience Manager (Team Lead)
Builds
World-class training programs and onboarding experiences for teammates and future leaders.
Domain
Business Process Outsourcing (BPO) / Customer Experience / Training & Development
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Training program design, team management (up to 8 direct reports), onboarding coordination, performance evaluation, KPI tracking, curriculum development, stakeholder communication, project management, conflict management, occupational health and safety training.
Preferred skills
College degree in industrial or applied sciences, BPO experience, technical support experience, emergency coordination experience.
Technologies
Microsoft Office, Google Suite
Responsibilities
Design and implement training programs; manage a team of Learning Experience Leaders; coordinate new hire onboarding; conduct performance evaluations and coaching; develop training courses and methodologies; maintain training schedules and rosters; analyze training evaluation data; ensure occupational health and safety compliance.
Seniority
Senior, hands-on IC with management responsibilities