Ultra Lounge General Manager - Skyfall Lounge - Mandalay Bay
Core
Strategic leadership of a high-volume luxury lounge, driving operational excellence, financial performance, and guest experiences through team development and marketing initiatives.
Role type
General Manager, Luxury Lounge
Builds
High-end beverage service experiences, VIP engagements, and promotional events
Domain
Hospitality / Food & Beverage / Luxury Entertainment
Deliverable
client delivery
Required skills
Strategic leadership, financial performance management, team coaching and development, marketing strategy execution, health and sanitation compliance, human resources management, guest relations management, inventory control, scheduling optimization
Preferred skills
Established book of business, high-value guest relationship development, high-volume lounge operations experience
Technologies
POS systems, scheduling software, inventory management tools
Responsibilities
Oversee daily lounge operations, labor productivity, and scheduling; Execute marketing strategies and promotions to drive revenue; Manage human resources including hiring, training, and succession planning; Maintain health, sanitation, and cleanliness standards; Interact with guests to ensure satisfaction and resolve concerns; Collaborate with Property F&B, Marketing, Entertainment, and VIP Services
Seniority
Manager, hands-on leadership