Executive - Customer Management
Core
Process transactional tasks, handle customer queries, and manage workload to meet targets.
Role type
Customer service executive
Builds
Customer support operations
Domain
Customer service
Deliverable
client delivery
Required skills
transactional processing, customer query handling, workload organization, issue escalation, team coaching
Responsibilities
Ensure efficient and timely processing of transactional tasks; Deal with customer queries in a prompt and informative manner; Organise individual workload to ensure time-scales are met; Raise any issues with Team Leader in good time; Coach and guide team members and act as an escalation point if required
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