Television Licence Field Officer

Birmingham, GB💼 Full-time💰 $31,650–$31,650🗓 2026-09-23 → 2026-09-25

Core

Field Officer visiting residential addresses to explain TV licensing requirements, set up payment plans, and record visit outcomes.

Role type

Field enforcement officer

Builds

TV licence compliance and revenue collection for the BBC

Domain

Public broadcasting / Regulatory compliance

Deliverable

client delivery

Required skills

UK driving licence, customer engagement, mobile technology usage, independent decision making, accurate data recording, court attendance

Preferred skills

customer-facing experience, problem solving, resilience, flexibility for evening/weekend shifts

Responsibilities

Visiting residential addresses in the B postcode area, explaining licensing obligations, setting up payment plans, recording visit outcomes via mobile, occasionally attending court

Seniority

Individual Contributor

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About Capita

Capita is a digital consulting, transformation, and services company. Every day, our colleagues help millions of people by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments, and citizens. We partner with our clients and provide them with the insights and cutting-edge technologies that give them back their time, allowing them to focus on what they do best and making people's lives easier and simpler. We have offices in the UK, Europe, India, and South Africa. Capita is a leading business services provider employing over 34,00