Continuous Improvement Lead (AI)
Core
Design, build, and scale Microsoft Copilot agents to streamline processes and improve efficiency for NHS primary care services.
Role type
Senior IC AI Agent Engineer / Continuous Improvement Lead
Builds
Production Copilot agents and automated workflows for medical supply ordering, record tracking, and payment processing
Domain
Healthcare (NHS England) + AI Automation
Deliverable
production ML models | product features
Required skills
Copilot Studio, conversational agent design, workflow automation, Lean/Six Sigma, data governance, stakeholder collaboration
Preferred skills
AI literacy training, DPIA documentation, change management
Technologies
Copilot Studio, Microsoft 365
Responsibilities
Design intents, actions, and data connections for agents; lead pilots and plan staged rollouts; run security and compliance checks; maintain knowledge artefacts; upskill managers and SMEs on AI tools; identify process improvement opportunities
Seniority
Senior, hands-on IC
