Principal Lead-Network Engineer
Core
Provide operational leadership and direction to technology operations teams dedicated to portfolio of technical business applications and network services.
Role type
Principal Lead Network Engineer (Operations & Management)
Builds
Operational maintenance, production support, and proactive/preventative analysis for network technologies and services.
Domain
Financial Services / Network Operations
Deliverable
infrastructure
Required skills
Network operations, team management, engineering and design functions of networks, budget and project planning, vendor management, SLA management, change management
Preferred skills
CCNA, CCNP, ITIL, AWS
Technologies
Network technologies, voice & contact center technologies
Responsibilities
Provide oversight and leadership to technology operations team and technical leads; Delegate and prioritize work to ensure effective execution of team/function deliverables; Drive proliferation of existing technology investments and capabilities to enable business efficiencies; Establish and manage goals, reporting needs, key performance indicators / early indicators and dashboards for measurement of operation success; Manage all business as usual changes work requests thru Service Catalog, critique volumes and trends on an ongoing basis; Respond to escalations and SLA misses.
Seniority
Principal, hands-on IC with management responsibilities
