Client Service Representative
Core
Manage receipt and delivery of highest risk transactions, providing technical guidance to BPO providers for Collections and Commercial Letters of Credit.
Role type
Senior Transaction Banking Specialist
Builds
Collections and Commercial Letters of Credit processing workflows
Domain
Financial Services / Trade Finance
Required skills
UCP/URC/ISP/ISBP compliance, high-risk transaction processing, fee calculation, regulatory adherence, complex inquiry resolution, work prioritization
Preferred skills
None stated
Technologies
Microsoft Office
Responsibilities
Issue/advise/draft/amend/examine/transfer/assign/pay and process fees for sensitive and highest risk transactions; Calculate and collect fees for Collections and Letters of Credit; Respond to inquiries and tracers from customers, internal departments, and correspondent banks; Resolve complex and high-risk inquiries regarding transaction status; Process, review, and approve transactions in Senior Trade Specialist's absence; Ensure adherence to processing deadlines and client expectations.
Seniority
Senior, hands-on IC