Inbound Retention Representative (Six-Figure Opportunity)
On-site · United States
Core
Inbound retention representative who de-escalates customer calls and negotiates tailored offers to prevent churn.
Role type
Inbound retention sales representative
Builds
Retained customer accounts for EchoStar (satellite TV/internet services)
Domain
Telecommunications / Consumer Services
Deliverable
client delivery
Required skills
Active listening, persuasion, negotiation, de-escalation, emotional intelligence, grit, reliability
Preferred skills
Call center experience, sales experience
Technologies
Real-time AI assistance tools
Responsibilities
Handle inbound calls from customers threatening to cancel service, identify pain points, present retention offers, and close deals to save accounts.
Seniority
Entry-level to Junior, hands-on IC