Call Center Representative - Career Growth
On-site · United States
Core
Retention sales representative handling inbound calls to de-escalate customer issues and negotiate service retention offers.
Role type
Inbound retention sales representative
Builds
Retained customer accounts for EchoStar/DISH services
Domain
Telecommunications / Customer Retention
Deliverable
client delivery
Required skills
Active listening, persuasion, negotiation, de-escalation, high emotional intelligence, grit, reliability
Preferred skills
Call center experience, sales experience, associate's or bachelor's degree
Technologies
Real-time AI assistance tools
Responsibilities
Handle high-volume inbound calls, identify customer pain points, present tailored retention offers, maintain composure during escalated interactions, achieve sales targets to maximize commission.
Seniority
Entry-level to Senior, performance-based progression
