Technical Support Engineer II
Core
Solves high-tier escalation issues by diagnosing root causes across hardware, software, and networking systems for commercial video and internet platforms.
Role type
Senior IC technical support engineer (Tier 3/4)
Builds
Operational stability for DISH TV and Sling TV platforms
Domain
Satellite TV, streaming, and internet services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Linux and Android system log analysis, ADB commands, complex network configuration, hardware/software/RF troubleshooting, technical documentation creation, Salesforce case management
Preferred skills
Server administration, RF/QAM distribution systems knowledge, AI tool usage for log summarization
Technologies
Linux, Android, ADB, Salesforce, Cisco, CompTIA, Net+, LPI
Responsibilities
Resolve high-level escalations through multi-channel communication; manage laboratory hardware setups to isolate bugs; partner with QA for regression testing; create and update technical documentation; manage customer interactions and support cases within Salesforce
Seniority
Mid-Senior, hands-on IC
