Learning Experience Designer II
Core
Design and manage enterprise-wide learning programs and training initiatives for customer service agents and leadership, transforming complex business processes into engaging learning journeys.
Role type
Senior Learning Experience Designer (Instructional Architect)
Builds
Comprehensive training programs, high-impact computer-based training (CBTs), interactive Rise/Storyline modules, and light production video content.
Domain
Corporate Training & Development / Instructional Design
Required skills
Adult learning theory, Instructional design, Technical writing, Project management, Generative AI application, Digital learning creation software
Preferred skills
Oracle LMS, Adobe Creative Cloud, Articulate 360, AI-driven content prototyping
Technologies
Oracle Learning Management System, Adobe Creative Cloud, Articulate 360, Rise, Storyline, Generative AI, LLMs
Responsibilities
Lead end-to-end design and project management of training initiatives; Script and produce light production video content; Leverage generative AI to optimize code and draft communications; Conduct needs analysis and apply adult learning theories; Manage learning assets within LMS platforms.
Seniority
Mid-Senior level, hands-on IC
