Customer Service Support
Core
Senior Pool Fleet Support Officer ensuring efficient utilisation, readiness, and operational coordination of the Mobility Pool, including short-term vehicles, relief vehicles, and Rent-a-Car suppliers.
Role type
Senior IC fleet operations manager
Builds
Operational continuity for corporate mobility solutions
Domain
Automotive fleet management & sustainable mobility
Required skills
fleet operations management, supplier performance monitoring, root-cause analysis, data analytics, MS Office, stakeholder coordination
Preferred skills
Bachelor's degree in Business/Logistics/Automotive, 3-5 years in mobility/rental/fleet operations
Technologies
fleet management systems, MS Office
Responsibilities
Oversee pool vehicle readiness and utilisation optimisation; Manage allocation and recovery of short-term relief vehicles; Monitor SLA compliance for Rent-a-Car partners; Coordinate FLEX vehicle availability and handover processes; Resolve escalated operational issues and conduct root-cause analysis; Maintain mobility pool records and prepare KPI reports.
Seniority
Senior, hands-on IC