Chargé de support administration et opération client
Based in France
Core
Administrative support for customer operations, handling requests, claims, and disputes for fleet managers and drivers throughout the vehicle lease lifecycle.
Role type
Administrative Operations Manager (Customer Support)
Builds
Customer service solutions and operational responses for vehicle leasing contracts
Domain
Sustainable mobility / Vehicle leasing / Fleet management
Deliverable
client delivery
Required skills
Analytical skills, numerical aptitude, Salesforce proficiency, organizational skills, autonomy, written and oral communication
Responsibilities
Analyze and qualify customer requests, dispatch requests to relevant stakeholders, handle complaints and disputes, process daily emails and calls, contribute to service KPIs