Booking Specialist-2
Core
Front-line support role processing vehicle maintenance and repair requests for a fleet management company, directing vehicles to suppliers and managing client relationships.
Role type
Customer Service Booking Specialist
Builds
Vehicle maintenance repair workflows and client support experiences
Domain
Fleet management / Sustainable mobility
Deliverable
client delivery
Required skills
telephone communications, administrative processing, supplier network management, complaint handling, time management, attention to detail, computer literacy
Preferred skills
motor/fleet industry experience, pragmatic decision-making, team collaboration, relationship building
Responsibilities
Process and log inbound telephone and email enquiries regarding vehicle maintenance; Direct vehicles to preferred supplier network for repairs; Handle client complaints in line with policy; Manage fluctuating workloads and peaks in volume; Maintain high accuracy in general administration; Build long-term proactive relationships with clients and drivers.
Seniority
Individual Contributor, entry to mid-level