Technical Support Engineer (m/w/d) – 1st Level (AMR/Robotics)
Core
Provide 1st level technical support via phone and email for international customers regarding Autonomous Mobile Robots (AMRs), including hardware, software, sensor, and network troubleshooting.
Role type
1st Level Technical Support Engineer (Robotics/AMR)
Builds
Customer service resolution and operational stability for AMR deployments
Domain
Industrial Robotics / Automation
Deliverable
client delivery
Required skills
AMR troubleshooting, hardware diagnostics, software configuration, network diagnostics, sensor analysis, remote and on-site update execution
Preferred skills
2nd level support readiness, R&D collaboration
Technologies
AMR platforms, industrial software stacks, network infrastructure
Responsibilities
Identify, analyze, and reproduce complex technical faults; configure and update software solutions; collaborate with engineering teams; handle 24/7 on-call support duties
Seniority
Experienced, hands-on IC
