Program and National Test Center Coordinator, Livorno
Core
On-site University of Maryland Global Campus representative providing academic, administrative, and testing support services, community outreach, and customer relations management to the military community.
Role type
Front-line staff member (Program and National Test Center Coordinator)
Builds
Academic support services, testing services, and university-sponsored events for military students
Domain
Higher Education / Military Community Services
Deliverable
dashboards & analysis
Required skills
Customer service, CRM database management (Salesforce, Peoplesoft), Office management, Written and verbal communication, Interpersonal skills
Preferred skills
U.S. valid driver's license, Ability to obtain military driver's permit
Technologies
Salesforce, Peoplesoft
Responsibilities
Provide superior customer service to current and prospective students via in-person, phone, email, and video; Promote localized UMGC services including hybrid classes and testing; Maintain test centers to agency standards; Document student contacts and schedule follow-ups; Organize local outreach activities (fairs, open houses, graduations); Track and analyze class enrollments and student interest; Process students' military documentation (Tuition Assistance forms, orders); Provide National Test Center testing services; Compile monthly statistics and reports.
Seniority
Part-Time (50% FTE), Grade 003
