Application Administrator
Core
Configuring, deploying, and maintaining enterprise software applications (COTS, cloud, vendor-hosted) to meet business requirements and optimize performance.
Role type
Senior Application Administrator (IT Operations)
Builds
Configured and optimized enterprise software solutions for internal business processes
Domain
Higher Education / Enterprise Software Administration
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Full lifecycle application implementation, deep functional configuration, Tier III troubleshooting, business requirements gathering, solution design, documentation, user training, data migration coordination, vendor management, interoperability analysis
Preferred skills
Project management, process mapping, gap/fit analysis, prototyping, business case development
Technologies
ServiceNow, Salesforce, SharePoint, Desire2Learn, Saba, Liferay Portal, WebEx, Wimba, Microsoft Access, MS Excel, MS Word
Responsibilities
Perform system administration and Tier III troubleshooting for COTS applications; configure program properties and manage user roles/permissions; gather business requirements and develop functional specifications; coordinate User Acceptance Testing (UAT) and support data migration; provide user training and documentation; monitor and optimize application performance; collaborate with vendors for issue resolution
Seniority
Senior, hands-on IC with project leadership
