Manager, CES Operations
Core
Leads operational execution of Career Exploration Services programs, overseeing business operations staff and coordinating cross-functional initiatives to ensure successful delivery of annual program cycles.
Role type
Manager, Operations
Builds
Career Exploration Services programs and operational processes
Domain
Higher Education / Medical Education
Deliverable
product features
Required skills
operational program leadership, cross-functional coordination, project management, stakeholder engagement, process improvement, team leadership, performance management, risk mitigation, documentation management
Preferred skills
higher education or residency training experience, project management tools proficiency, technology-enabled product support experience
Responsibilities
Develop and oversee project plans and timelines across multiple initiatives; translate organizational priorities into actionable operational plans; serve as operational escalation point for complex customer and business issues; oversee outreach plans and training programs; establish operational metrics and monitor performance indicators; lead process improvement initiatives to increase efficiency and scalability; establish performance expectations and provide coaching to team members
Seniority
Manager, supervisory level
