IT Analyst* – Onsite Technical Support
Core
Provide onsite technical support to end-users, resolving IT infrastructure issues and application disruptions for a top-tier management consulting firm.
Role type
Senior IC IT Analyst (Technical Support)
Builds
Desktop hardware/software solutions, mobile device setups, and audiovisual hardware configurations for end-users.
Domain
IT Infrastructure & Technical Support
Required skills
Desktop hardware/software installation and repair, MS 365, Microsoft Windows, Mac OS/iOS, Case-management software (ServiceNow/Cisco), Incident management within SLA, Escalation procedures, Infrastructure change support.
Preferred skills
Audiovisual hardware setup, Mobile device activation, Cross-location support flexibility, Customer-oriented approach.
Technologies
MS 365, Microsoft Windows, Mac OS, iOS, ServiceNow, Cisco
Responsibilities
Perform installations, training, maintenance, troubleshooting, and repair of desktop hardware/software; Support setup and operation of audiovisual hardware; Configure hardware/software based on company policies; Activate and support mobile devices; Respond to incidents within SLA; Escalate issues to support groups; Support infrastructure changes, software releases, and BCP events.
Seniority
Junior to Mid-level, hands-on IC
