Fachassistenz Eingangszone (m/w/d)
Core
Administrative processing and customer support in the intake zone for unemployment and social assistance services.
Role type
Administrative specialist (social services)
Builds
Administrative records and customer service interactions
Domain
Public sector / Social services
Deliverable
dashboards & analysis
Required skills
Data entry, document processing, customer identification, digital service navigation, case management
Responsibilities
Process change notifications and maintain data records, handle incoming mail and digital messages, receive reports and distribute documents for unemployment and training needs, manage customer flow at information points, assist customers with online application portals.