IT Specialist Service & Support (m/w/d)
Core
1st & 2nd Level IT support for production sites, diagnosing and resolving hardware, software, and network issues.
Role type
IT Service & Support Specialist
Builds
Workstations and peripherals for production environments
Domain
Manufacturing / IT Infrastructure
Required skills
Windows OS administration, Microsoft Office, Helpdesk ticketing systems, IT asset management, network fundamentals, server environments, IT security protocols
Preferred skills
ITIL certification, Microsoft certifications, experience in production environments
Technologies
Windows, Microsoft Office, Helpdesk tools
Responsibilities
Install, configure, and maintain workstations and peripherals; Ensure compliance with IT policies; Support IT projects including communication with stakeholders; Travel to other sites (Duisburg, Beuningen/Netherlands) up to 30% of the time
Seniority
Mid-level, hands-on IC