Customer Service Specialist (m/w/d)
Core
Manage national and international customer orders, ensuring smooth order processing from receipt to invoicing and acting as the central interface between customers and internal departments.
Role type
Customer Service Specialist (Order-to-Cash)
Builds
Order-to-Cash processes and digital solutions for life-science research products
Domain
Life Sciences / Biomedical Research
Required skills
Order processing, Export documentation, Customer relationship management, Cross-functional coordination, Process improvement, MS Office, ERP systems
Preferred skills
Logistics or Supply Chain background, Interest in automation and AI, Experience with digital customer processes or EDI
Technologies
ERP systems, MS Office, EDI
Responsibilities
Manage national and international customer orders, Handle order processing from receipt to invoicing, Act as a competent contact for customer inquiries regarding orders, shipments, and claims, Create and verify export-relevant documents, Coordinate with internal departments (Sales, Logistics, Quality Management, Finance) and external service providers, Resolve deviations and special cases within order processes, Actively participate in improving processes, systems, and interfaces
Seniority
Mid-level, hands-on IC
