Call Center Agent / Quereinsteiger - Pannen und Notfallservice (m/w/d)
Hybrid
Core
First point of contact for emergency and service calls, coordinating assistance measures and ensuring customers feel supported.
Role type
Customer service agent (emergency and assistance)
Builds
Emergency response coordination and customer assistance services
Domain
Insurance and financial services
Deliverable
client delivery
Required skills
telephone customer service, data entry, coordination of assistance services, backoffice administration
Preferred skills
experience in assistance, insurance, or commercial sectors, shift work readiness, structured and service-oriented approach, empathy, teamwork
Technologies
internal customer data systems
Responsibilities
Answer emergency and service calls, record customer data and problem details in the system, coordinate required assistance services, perform backoffice administration
Seniority
Entry-level to junior