IT-Supporttechniker 2nd Level Support (m/w/d)
Core
2nd Level IT support technician handling escalated tickets, analyzing and resolving technical issues on clients, servers, networks, Microsoft 365, and email systems.
Role type
2nd Level IT Support Technician
Builds
IT infrastructure and services for mid-sized companies
Domain
IT Infrastructure and Security
Required skills
Windows client and server operating systems, Active Directory, Microsoft 365 / Exchange, network fundamentals (TCP/IP, DNS, DHCP, VPN), hardware deployment, ticket documentation
Preferred skills
System administration experience, project execution, knowledge transfer to 1st level support
Technologies
Windows, Active Directory, Microsoft 365, Exchange, TCP/IP, DNS, DHCP, VPN
Responsibilities
Analyze and resolve escalated support tickets for clients, servers, and networks; coordinate with manufacturer support; handle monitoring alarms and failed backups; execute standard changes for user accounts and software; deploy new hardware and systems; document solutions.
Seniority
Mid-level, hands-on IC