Operation Manager (m/w/d)
Core
Operation and Customer Success Manager handling customer inquiries, complaints, and B2B/B2C relationships for a DIY furniture accessories online retailer.
Role type
Operation and Customer Success Manager
Builds
Customer support processes, complaint resolution, and B2B/B2C client solutions
Domain
E-commerce / DIY furniture accessories
Deliverable
client delivery
Required skills
Customer service, complaint resolution, B2B/B2C relationship management, process coordination, negotiation, feedback analysis, process improvement, AI tool usage, technical troubleshooting
Preferred skills
Experience in service-oriented environments, project ownership, cross-functional collaboration, English language skills