Customer Service (m/w/d)
Core
First point of contact for customers ensuring smooth order processing from booking to delivery in the medical technology industry.
Role type
Customer Service Representative
Builds
Order confirmations, delivery schedules, and customer support for medical technology products
Domain
Medical Technology
Deliverable
client delivery
Required skills
Order management, customer communication, ERP system usage, complaint handling, offer creation, logistics coordination
Responsibilities
Handling customer inquiries and complaints via phone and email, processing orders in the ERP system, monitoring delivery deadlines, creating and processing offers and order confirmations, resolving supply shortages, maintaining customer and order data, collaborating with sales, logistics, and procurement