Kundenbetreuer für den technischen Support (m/w/d)
Core
Support customer with software setup and configuration for online banking, apps, and digital services, troubleshooting technical issues and resolving user questions.
Role type
technical support specialist (banking software)
Builds
online banking platforms, mobile apps, digital services
Domain
banking / fintech
Deliverable
client delivery
Required skills
technical troubleshooting, software configuration, user communication, ticket documentation, problem-solving
Preferred skills
IT or technical training, affinity for digital applications
Technologies
online banking software, mobile banking apps, ticketing systems
Responsibilities
analyze and resolve technical issues, answer user questions, document support cases in the ticket system
Seniority
entry-level to mid-level, hands-on IC