Teamleiter:in IT Service Desk (m/w/d)
Core
Leading and organizing an IT Service Desk team to provide reliable, efficient, and customer-oriented IT support for churches and welfare organizations.
Role type
Team Lead / Manager, IT Service Desk
Builds
IT support services, service management processes, and client deployment solutions
Domain
IT Services / Non-profit (Churches and Welfare)
Required skills
Team coordination, Service Desk operations, Incident/Problem/Request management, SLA monitoring, Client deployment, Reporting and continuous improvement
Preferred skills
ITIL certification, Technical leadership, Knowledge management
Technologies
ITSM systems, Service management tools
Responsibilities
Coordinate daily operations and staff scheduling, Monitor and optimize service processes and SLAs, Support team with ticket handling and client deployment, Manage knowledge base and training, Analyze service metrics and drive improvements
Seniority
Mid-Senior, Hands-on Manager