366 Kaufmann/Frau Dialogmarketing
Core
Handling customer orders, service inquiries, complaints, and sales opportunities via phone and email for major German e-commerce companies.
Role type
Customer service and sales representative (telephony)
Builds
Order processing, customer support, and sales campaigns for retail clients
Domain
Retail / E-commerce / Telephony
Deliverable
product features
Required skills
telephone communication, order processing, complaint handling, sales consulting, customer retention, scheduling, data entry
Preferred skills
cross-selling, up-selling, project piloting, potential analysis, friendly collection calls
Responsibilities
Answering customer orders and service requests, handling complaints and returns, conducting sales and retention calls, managing customer bookings and appointments, performing data qualification, conducting friendly collection calls
Seniority
Entry-level to Mid-level, individual contributor
