Teamleiter (m/w/d) Customer Service
Core
Leading a Customer Service team to ensure high customer satisfaction and manage escalations.
Role type
Customer Service Team Leader
Builds
Customer service operations and team performance
Domain
Customer Service / Call Center
Deliverable
dashboards & analysis
Required skills
Team leadership, resource planning, process improvement, conflict resolution, reporting, training, MS Office
Preferred skills
Commercial training background, structured work style, motivation skills
Technologies
MS Office
Responsibilities
Ensure high customer satisfaction, handle customer escalations, lead and discipline a team, plan staff resources, conduct employee interviews and onboarding, create reports and take corrective actions, plan training measures, develop processes, monitor VDE/ESD/OSS compliance
Seniority
Mid-level, hands-on manager