Teamleitung m/w/d Inbound Kundenservice
Core
Lead and manage an inbound customer service center team, ensuring service quality and optimizing processes within the insurance sector.
Role type
Senior team lead (inbound customer service)
Builds
Customer service operations and training programs
Domain
Insurance / Customer Service
Required skills
Team leadership, process optimization, training and coaching, quality assurance, shift management, MS Office, German (fluent), English (fluent)
Preferred skills
Experience in personal development, E-Learning methodology, project management
Responsibilities
Provide functional and disciplinary leadership to the service center team, optimize service-oriented workflow organization, ensure optimal service quality, manage shift schedules and on-call duties, develop and implement training concepts and quality standards, support department heads with reporting.
Seniority
Senior, hands-on IC