Fachassistent/-in (m/w/d) für die Eingangszone im Jobcenter
Core
Front-desk and intake assistant for a Job Center, managing visitor reception, handling simple inquiries, processing SGB II applications, and maintaining customer data.
Role type
Administrative assistant (public sector)
Builds
Customer service interactions and administrative data processing for social welfare services
Domain
Public administration / Social welfare
Deliverable
dashboards & analysis
Required skills
Customer service, data entry, knowledge of SGB II regulations, IT proficiency, telephone support
Responsibilities
Welcome visitors and clarify short inquiries, accept notifications and issue application forms for SGB II matters, record and maintain customer data, support telephone operations, advise on digital offerings
Seniority
Entry-level