Mitarbeiterin / Mitarbeiter für die telefonische Kundenberatung (w/m/d)
Hybrid
Core
Handling inbound calls and emails for policyholders to advise on benefits and develop customer-tailored solutions based on legal grounds.
Role type
Customer service representative (phone)
Builds
Customer support interactions for a health insurance provider
Domain
Health insurance / Customer service
Deliverable
client delivery
Required skills
Phone communication, customer consultation, data entry, legal knowledge application, customer relationship management
Responsibilities
Process inbound calls and emails, advise policyholders on benefits, record customer data, handle follow-up on customer requests