Sachbearbeiter/in (weiblich/männlich/divers) für das Sachgebiet „Service-Center“
Core
Processing and preliminary review of applications for residence permits, travel documents, and related services; issuing fictitious certificates and visa extensions; collecting biometric data.
Role type
Administrative officer (Service Center)
Builds
Residence permits, travel documents, and related administrative services for foreign nationals
Domain
Public administration / Immigration services
Required skills
Application processing, data entry, biometric data collection, customer service, public speaking, German (fluent), English (good)
Preferred skills
Cultural sensitivity, independent work, stress resistance
Technologies
ADV system
Responsibilities
Announce and preliminary review of applications for residence permits and travel documents; Inform and advise applicants on electronic residence permits and online functions; Collect biometric data; Issue fictitious certificates and visa extensions; Assign appointments (phone/written/in-person)