נציג/ת שירות לקוחות בשפות רוסית ואנגלית
Core
Providing personalized information and guidance to potential immigrants before and after aliyah, managing aliyah files, and tracking participants in agency activities in Israel and abroad.
Role type
Customer service representative (immigration support)
Builds
Aliyah files and participant tracking records
Domain
Immigration services / Non-profit
Deliverable
client delivery
Required skills
Russian (native), English (native), Hebrew (fluent), CRM systems, telemarketing
Preferred skills
Customer service experience, Microsoft Office, prior agency program participation
Responsibilities
Opening and managing aliyah files, tracking participants in activities, proactive outreach to Jewish communities for marketing and registration, supporting general agency projects
Seniority
Entry-level