Mitarbeitender im (technischen) Vertriebsinnendienst (m/w/d)
Core
Support the sales and production interface by handling customer inquiries, creating quotes, processing orders, and managing order tracking.
Role type
Sales Operations Specialist (Technical)
Builds
Individual quotes, order confirmations, and order tracking updates
Domain
Manufacturing (Machine and Plant Engineering, Drive Technology)
Deliverable
product features
Required skills
Customer service, technical understanding, order processing, quote creation, ERP system usage, data management
Preferred skills
Knowledge of drive technology, machining, or CNC manufacturing, CRM/DMS system experience, English language skills
Technologies
MS Office, Infor ERP
Responsibilities
Answer customer inquiries on commercial and technical questions, review customer requests and clarify technical requirements using drawings and specifications, create individual quotes based on cost calculations and price guidelines, process incoming orders and enter them into the ERP system, track ongoing orders and coordinate delivery dates with internal teams and customers, maintain customer, article, and order data in ERP and CRM systems