Ersatzteilverkäufer / Technischer Serviceberater (m/w/d)
Core
Parts sales and technical customer service for forklifts and material handling equipment, serving dealers and end customers.
Role type
Parts sales and technical service consultant
Builds
Spare parts orders, service inquiries, and technical support for forklifts and material handling equipment
Domain
Industrial equipment / Material handling / Logistics
Deliverable
client delivery
Required skills
Parts identification from catalogs and drawings, commercial offer creation, supplier communication, ERP system management, technical problem resolution, customer consultation
Preferred skills
Experience in spare parts trade or technical service, knowledge of forklifts, background in automotive or machinery trade, mechanical or mechatronics training
Technologies
ERP systems
Responsibilities
Consulting dealers and customers on spare parts, identifying parts using catalogs and technical drawings, creating offers and processing orders, communicating with suppliers regarding availability, handling technical service inquiries, coordinating technical questions with workshops or manufacturers, managing complaints and warranty cases, maintaining article and customer data
Seniority
Entry to Mid-level, hands-on IC