Mitarbeiter Kundenservice Innendienst (m/w/d) in Vollzeit
Core
In-house customer service specialist handling order processing, new customer onboarding, and claims management for a textile rental and logistics company.
Role type
Customer Service Representative (In-house)
Builds
Order confirmations, customer onboarding workflows, and claims records within an ERP system (SAP).
Domain
Textile management / Logistics / B2B Services
Required skills
Order processing, ERP system proficiency (SAP), Customer onboarding support, Claims management, Customer retention strategies, MS Office
Preferred skills
Previous customer service experience, Commercial training background, Organizational skills
Responsibilities
Process customer orders from confirmation to ERP entry, Support new customer implementations, Act as liaison for field sales and service drivers, Manage and monitor customer complaints, Execute customer retention and win-back campaigns