Sachbearbeitung (m/w/d) Customer Care
Core
Handling customer inquiries, creating and tracking quotes, managing orders, and ensuring on-time delivery for a photonics company.
Role type
Sales Operations Specialist (Customer Care)
Builds
Customer-facing sales support and order fulfillment processes
Domain
Photonics / Manufacturing
Deliverable
product features
Required skills
ERP systems, MS Office, English (written and spoken), commercial training
Preferred skills
Sales internal service experience in manufacturing
Responsibilities
Process customer inquiries, create and track quotes, manage order entry and delivery monitoring, maintain master data in ERP, collaborate with project managers, contribute to sales process standardization