Beschwerdemanager*in (w/m/d) für den Digital Service Act
Core
Managing user complaints and violations under the EU Digital Services Act (DSA) for internet platforms, hosting services, search engines, and marketplaces.
Role type
Senior compliance and regulatory analyst (DSA)
Builds
DSA-compliant reporting and enforcement actions for the German Federal Network Agency
Domain
EU Digital Services Act compliance and internet regulation
Deliverable
client delivery
Required skills
DSA legal interpretation, complaint categorization, English translation, process formalization, database reporting, stakeholder coordination
Preferred skills
Internet functionality knowledge, social media/platform expertise, process development, IT system usage
Technologies
Omnitracker, AGORA, AnDi, Office applications
Responsibilities
Legally classify and answer complex user inquiries under Article 53 DSA; Translate complaints into English and summarize cases for international DSCs; Participate in national and international stakeholder meetings; Formalize and visualize complaint management workflows; Support the European Commission in DSA proceedings against very large platforms; Prepare database content for reports and conduct evaluation tasks.
Seniority
Senior, hands-on IC