IT L2 Field Engineer (m/w/d)
Core
L2 IT Field Engineer providing on-site and remote support for IT infrastructure and analytical instrument software at Eurofins Inpac Medizintechnik GmbH.
Role type
L2 IT Field Engineer
Builds
IT infrastructure stability and operational continuity for analytical instruments
Domain
Life Sciences / Medical Technology
Required skills
Incident management, Change management, Troubleshooting, Customer support, Technical documentation, System configuration, Backup management, Network administration, Microsoft Intune, Windows administration
Preferred skills
ITIL certification, Driver's license, Multilingualism, Project management
Technologies
Microsoft Windows, Microsoft Office 365, Microsoft Teams, Microsoft Intune
Responsibilities
Log and prioritize service requests and incidents in ITSM system, Perform root cause analysis and resolve issues at first contact, Manage change control documentation for GxP-relevant IT infrastructure changes, Configure new laptops and desktop PCs, Set up backup solutions for instrument PCs, Coordinate with device owners and manufacturers, Travel to Homburg and Konstanz for on-site support
Seniority
Mid-Senior, hands-on IC